FAQ

We specialize in five categories of high-quality footwear:

• Casual Shoes – Comfortable everyday wear with Western flair
• Cowboy Boots – Authentic Western boots for ranch work or show
• Exotic Boots – Unique boots made from premium materials
• Hiking Boots – Durable footwear for outdoor adventures
• Work Boots – Tough boots designed for demanding jobs

Our boots generally run true to size, but we recommend checking the specific sizing chart for each style. Western boots often fit differently than regular shoes, so if you’re new to cowboy boots, you might consider ordering a half size smaller than your usual shoe size.

Different materials require different care:

• Leather boots: Clean with a damp cloth, use leather conditioner, and store with boot trees
• Exotic skins: Requires special cleaners formulated for the specific material
• Work boots: Regularly clean off dirt and apply waterproofing as needed

Specific care instructions come with each pair of boots.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure, encrypted systems.

During checkout, you’ll have the option to create an account. This allows you to track orders, save your information for faster checkout, and receive exclusive offers. You can also create an account at any time by clicking “My Account” at the top of our website.

We process orders quickly to get your boots to you fast, so changes or cancellations must be requested within 2 hours of ordering. Email [email protected] immediately with your order number if you need to make changes.

We offer two reliable shipping methods:

• Express Trail Ride (Standard Shipping): $12.95 via DHL or FedEx, delivered in 10-15 days after shipping
• Covered Wagon Special (Free Shipping): Free on orders over $50 via EMS, delivered in 15-25 days after shipping

Pro Tip: For special occasions, choose Express Trail Ride and order at least 3 weeks in advance.

We ship worldwide to most countries, excluding Asia and some remote territories. During checkout, you’ll see if we can deliver to your location.

Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your account on our website.

We stand behind our products with a fair return policy:

• You have 15 days from delivery to initiate a return
• Items must be unworn, in original condition with all packaging
• Return shipping costs are the customer’s responsibility
• Original shipping fees are non-refundable

To start a return, email [email protected] with your order number.

Yes! If you need a different size or style, contact us within 15 days of receiving your order. We’ll guide you through the exchange process. You’ll be responsible for return shipping of the original item and any additional costs if the new item is more expensive.

While we carefully inspect and pack every order, if your boots arrive damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.